Claims Process

Branch claims: explained

June 25, 2020
Written byCharlie WendlandHead of Claims

At the end of the day, purchasing insurance is just buying the peace of mind that if something goes wrong, you’ll be protected. 

That’s what claims are - a policyholder’s request to the insurance company for coverage following an accident.  

So, to have a great insurance company, you need a great claims process. 

Now, most of us around here have spent the better part of our careers working in insurance and if there’s one thing we’ve learned, it’s that when filing a claim, people tend to get anxious. It makes sense:

A bad thing happened. 

You’re nervous about the financial repercussions. 

You don’t know what to expect from your insurance company. 

When we sought out to re-imagine the claims process, we anchored ourselves in solving for that anxiety. That’s where the Branch Claims Guide comes in - a dedicated professional who serves as your primary point of contact when you initiate a claim. 

How does it work?

First, you file a claim. At Branch, we make this super easy. You can choose to file the claim right from the Branch app, go online, or give us a call at 833 4BRANCH (833-427-2624). 

No matter how you file the claim, a Branch Claims Guide will reach out to address any immediate concerns and let you know what to expect during the process.

From start to finish, the Claims Guide keeps you posted with updates – as often as you need them – and provides helpful tips to make sure things get back to normal in no time.

It’s just one more way we’re getting your back.

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